Billing & Invoicing Policy

Last updated: August 12, 2026

Standard Invoice Payment Terms

NET 15 — Payment Required Within 15 Days

All invoices issued by Opulence Security operate under NET 15 payment terms unless an alternative arrangement has been approved in a signed written agreement.

• Payment is due 15 calendar days after the invoice issuance date.
• All invoices must be paid in full by the stated due date.
• Clients are responsible for ensuring their accounting departments process payments on time.
• Internal approval delays do not automatically extend the payment deadline.
• Any requested extension must be approved in writing by Opulence Security.

Late Payment Policy

10% Late Fee Every 10 Days Overdue

Opulence Security maintains a structured late-payment policy to encourage timely payments and prevent ongoing outstanding balances. Under this policy:

• 1–9 days overdue: Invoice remains past due; payment is required immediately.
• 10 days overdue: A 10% late fee is assessed.
• 20 days overdue: An additional 10% late fee is assessed.
• 30 days overdue: Another 10% late fee is assessed.
• Every additional 10 days overdue: Another 10% late fee is assessed until the invoice is paid.

Each 10% fee is calculated on the original unpaid invoice balance, not on previously assessed late fees. Fees are cumulative rather than compounded. Late fees apply only where permitted by applicable law and authorized by the governing client agreement.

Late Payment Example

Example invoice amount: $3,000

This illustration assumes no payments have been received. Actual charges are subject to the signed service agreement and applicable law.

Overdue Accounts & Service Continuation

Opulence Security takes outstanding balances seriously. Continued late payments may result in:

• Formal payment reminders and collection notices.
• Review of the client's account and payment history.
• Requirements for advance payments on future assignments.
• Changes to approved payment arrangements.
• Potential suspension or termination of future services, subject to contractual obligations and applicable law.

Our priority is to resolve outstanding balances professionally while maintaining safe and dependable security coverage.

Invoice Disputes & Billing Questions

Clients who believe an invoice contains an error should contact the Opulence Security billing department promptly. Billing disputes should identify the invoice number, disputed amount, and reason for the dispute.

Submitting a dispute does not automatically extend the payment deadline. Any payment adjustment, extension, or fee waiver must be approved in writing by an authorized Opulence Security representative.

Client Payment Responsibility

All businesses contracting with Opulence Security are responsible for reviewing their invoices, coordinating with their finance departments, and ensuring payment is received by the applicable deadline.

Failure to receive internal approval, delays in payment processing, or communication issues within a client's organization do not automatically waive agreed payment obligations.